Shipping policy
At Santé Permaculture, we are committed to delivering your purchases in a timely and reliable manner. Our shipping policy is designed to provide you with a clear and hassle-free shopping experience.
Shipping Rates & Delivery Estimates
- Standard Shipping: We offer standard shipping at a flat rate of $10. Delivery typically takes [insert time frame here], depending on your location.
- Expedited Shipping: For faster delivery, choose our expedited shipping option at $20, with an estimated delivery time of 3 days.
Shipment Processing Time
- All orders are processed within 2 days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. We will notify you via email or telephone if there is a significant delay in shipment of your order.
Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- Santé Permaculture is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Santé Permaculture is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
- We currently ship outside the [insert country here]. However, the customer is responsible for ensuring that the ordered items can be legally imported to the destination country. Additional shipping fees and customs duties may apply.
Returns Policy
- Our Return & Refund Policy provides detailed information about options and procedures for returning your order.